Warranty Policy

Last Updated: April 1, 2026

At Waizowl Gear, we stand behind the quality of our professional equipment and provide a curated shopping experience for our customers. Our warranty process is integrated into our services to ensure the longevity of your gear.

Warranty Coverage & Duration

· One-Year Limited Warranty: We provide a 1-year limited warranty against manufacturing defects starting from the date of purchase.

· Scope: This warranty applies to items you purchase directly through our Services and covers hardware failures under normal use.

· Eligibility: We utilize your transaction information and account details to verify the purchase date and product eligibility.

Claim Process

· Support Inquiry: If you encounter a defect within the 1-year period, please initiate a customer support inquiry.

· Verification: We may require you to provide device information or specific transaction details to authenticate your account and process the claim.

· Resolution: Depending on the nature of the defect, we will process repairs, exchanges, or other necessary transactions to fulfill our commitment to you.

Limitations & Exclusions

· User Responsibility: This warranty does not cover damage resulting from misuse, unauthorized modifications, or failure to keep account credentials secure.

· Third-Party Items: We are not responsible for the reliability or performance of products or information found on non-affiliated third-party sites linked through our Services.

· Transit Risks: Please be aware that any items sent to us for warranty evaluation may not be secure while in transit.

Legal Rights

· Jurisdictional Rights: Depending on where you live, you may have additional statutory rights regarding the repair or replacement of goods.

· Discretion: We reserve the right to decline warranty requests as permitted by law, particularly in cases involving suspected fraudulent or malicious activity.

Contact Warranty Support

To exercise your rights under this policy or if you have questions regarding your 1-year coverage, please reach out to our team:

· Email: info@waizowl.com

· Address: Room 701, Building 5, Kexing Science Park, Qianhai, Baoan District, Shenzhen